Frequently Asked Questions

Everything you need to know about your Kozmo Shoes order.

How do I find the right shoe size?

We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for boots and sizing down for our leather loafers.

What is your return policy?

We offer a 30-day return window for all unworn shoes in their original packaging. Please ensure the soles are unmarked when trying them on at home.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.

Are your shoes made from genuine leather?

Yes, Kozmo Shoes uses premium, ethically sourced top-grain leather and high-quality suedes to ensure durability and comfort.

Do you offer international shipping?

Currently, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and are calculated at the final checkout step.

How should I care for my Kozmo Shoes?

To maintain the quality of your footwear, we recommend using a damp cloth for light cleaning and applying a leather conditioner every 3-6 months.